You’ve got questions, I’ve got answers!

The beauty of small business is that each one operates uniquely. Our process is different from any other hand lettering business, so we’ve included our unique policies below. If you have questions beyond what we’ve addressed below, please feel free to give us a holler!  

Physical products

What size is this print?

Prints are available in a variety of sizes. A list of available sizes and prices for a print should appear on the listing page. If you need a custom size that is not listed, please reach out via email.

Does this come with a frame? Do you offer framing services at an additional cost?

Frames are included in some photos for staging purposes only. We do not sell frames at this time.

What material is this design printed on?

Hand lettered art is printed on 110lb cardstock. Maps are sourced through Paper Source.

How will my order be packaged?

5×7 and 8×10 prints are protected by an acid-free cello mailing sleeve and backing board, and are shipped in a bubble mailer.

Maps are rolled and shipped in a poster tube.

12×12 prints are protected by a plastic photo sleeve and 4 pieces of sturdy chipboard in a plastic mailing sleeve.

Shipping

Can you rush this order for me?

Rush orders are considered on a case by case basis. Please contact me for special requests such as this.

When can I expect my order to ship?

Turnaround time varies by product. Standard size prints ship 3-5 days from receipt of payment. Maps and custom orders ship within 1-2 weeks from receipt of payment. Envelope addressing and chalkboards vary based on quantity and complexity; a turnaround time will be given through initial communication via email for such orders.

My package was damaged in the mail. What can be done?

I will gladly replace any package not delivered in perfect condition. If your package arrived damaged, please send photos of the packaging and the print(s) via email within 3 days of receipt so that I can send out a replacement right away.

Do you ship internationally?

We do not currently offer international shipping. We apologize for any inconvenience.

Problems with my order

Can I return my purchase?

Custom orders, maps, and university prints are non-returnable and cannot be exchanged. All other items can be returned or exchanged. The original shipping charge is generally nonrefundable except in special cases. Please try to package and send returns safely so that they arrive in their original condition.

What if my package arrived damaged?

If any order is delivered damaged, please let us know within a week of receipt with photos of the damage and the packaging via email. We will send a replacement right away.

My package is lost. What should I do?

A package can be considered “lost” after 4 weeks and at that time we will refund or replace any package which was not received ONLY if the tracking on the order confirms that the item was not delivered.

Still got a question?

SEND ME A MESSAGE USING THE CONTACT FORM AND I WILL GET BACK TO YOU ASAP!

Give me a holler!

Shoot me an email and I'll get back to you just as quick as I can!

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